Delivery Information
| General Information |
| Orders placed through www.onzipet.com are prepared after payment has been successfully completed and handed over to a contracted courier company. Onzipet delivers only within the borders of Türkiye. Estimated dispatch and delivery times are displayed to the consumer during the order process. Weekends, public holidays and days on which courier companies do not operate are not included in the calculation of business days. |
| Delivery Time |
| Orders are delivered within the period stated during the order process or separately communicated to the consumer. Delivery times may vary depending on the courier company, delivery address and regional workload. Under applicable legislation, except for products specially prepared in accordance with the consumer’s request or personal needs, the delivery period for the ordered product may not exceed 30 days under any circumstances. If delivery is not completed within this period, the consumer may terminate the agreement. |
| Order Preparation and Handover to the Courier |
| Order preparation time may vary depending on product availability, order volume and payment method. Once the order has been handed over to the courier company, tracking information is shared through one of the communication channels provided by the consumer during the order process. If there is an issue with the availability of an ordered product, the consumer is contacted and informed. The mere fact that a product is out of stock is not, by itself, considered impossibility of delivery under applicable legislation. |
| Method of Delivery |
| Orders are sent through contracted courier companies to the delivery address specified by the consumer during the order process within the borders of Türkiye. Delivery may be made to the consumer or to a person designated by the consumer at the delivery address. If the shipping package shows visible crushing, tearing, opening, moisture or similar damage, it is recommended that the package be inspected in the presence of the courier, a damage report be prepared and photographs be taken where possible. Failure to prepare a report at the time of delivery does not automatically eliminate the consumer’s statutory rights concerning a defective or damaged product. |
| Liability for Loss and Damage |
| Onzipet is responsible for any loss of or damage to the product until it is delivered to the consumer or to a third party designated by the consumer. If the consumer requests shipment through a carrier other than one designated by Onzipet, liability may pass to the consumer when the product is handed over to that carrier. |
| Delivery Charges |
| The shipping charge is determined according to the order amount, delivery address, selected delivery method and current campaign conditions. The applicable shipping charge is clearly displayed on the payment screen before the order is completed. Minimum order amounts and conditions for free shipping campaigns may change periodically. For orders eligible for a campaign, the shipping charge is separately indicated on the payment screen. |
| Changing the Delivery Address |
| If the delivery address for an order needs to be changed, our customer service team must be contacted before the product is handed over to the courier company. Once the product has been dispatched, an address change may be made subject to the courier company’s operating conditions and operational capabilities. Changing the address may extend the delivery time. |
| Incorrect or Incomplete Address Information |
| The consumer may be responsible for delays and additional costs arising from a failure to complete delivery because the delivery address or contact information was provided incorrectly or incompletely. The accuracy of the delivery information should be checked when placing the order. |
| Undelivered Orders |
| If the recipient cannot be found at the delivery address, the courier company may attempt delivery again or direct the order to the relevant courier branch. Orders not collected within the period specified by the courier company may be returned to Onzipet. If the consumer requests that an order returned to Onzipet because it was not collected be sent again, the consumer is informed of the reshipment conditions and any additional shipping charge. The consumer’s statutory rights concerning withdrawal and defective goods remain reserved. |
| Products That Become Impossible to Deliver |
| If it becomes known that delivery of the ordered product is impossible, Onzipet will notify the consumer in writing or through a durable data medium within 3 days. The product price and any delivery charges are refunded no later than 14 days from the notification date, using a payment method consistent with the payment instrument used by the consumer. |
| Extraordinary Circumstances and Delays |
| Deliveries may be delayed due to natural disasters, adverse weather conditions, transport disruptions, epidemics, war, strikes, decisions of public authorities and similar unforeseeable circumstances. In such a case, the consumer is informed as soon as possible. These circumstances do not eliminate the consumer’s rights under mandatory legislation to terminate the agreement, request a refund or exercise other statutory rights. |
